---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Install IT Service Management

# Install IT Service Management {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Set up and get started with IT Service Management (ITSM) on your instance.

## Before you begin

Role required: admin  
* Request for the entitlement of the ServiceNow Otto for Setup application (sn_ia) from [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) and install it. See [Set up ServiceNow Otto with ServiceNow Otto for Setup](https://www.servicenow.com/docs/access?context=ia-setup-now-assist&version=australia&pubname=australia-platform-administration&ft:locale=en-US) and [Understand the Configuration page flow in ServiceNow Otto for Setup](https://www.servicenow.com/docs/access?context=ia-configure-il&version=australia&pubname=australia-platform-administration&ft:locale=en-US).
* If none of the following ITSM applications are auto-installed, request for an entitlement from [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) based on your subscription.
  * IT Service Management (sn_ai_itsm_cont)
  * IT Service Management Advanced (sn_itsm_adv_cont)
  {#install-native-ai-itsm__ul_i5h_dmg_njc}

## About this task

Post installation, the following capabilities are available:

* AI agents and agentic workflows simplifying ITSM workflows, supporting a simplified Employee Center portal, and a simplified administrator, employee, and fulfiller experience. For information on AI agents, see [AI agents and agentic workflows in Simplified IT Service Management](https://www.servicenow.com/docs/pPowXPsZoQhG3mmQ8qucrQ "Use conversational AI-native experience for administrators, employees, and fulfillers using Simplified IT Service Management (Simplified ITSM). AI agents and agentic workflows provide a step-by-step approach to configure ITSM workflows with validated inputs and preview.").
* Commonly requested catalog items. For information on catalog items, see [Catalog items installed with Simplified IT Service Management](https://www.servicenow.com/docs/IlZXmzihw9kAT105oO5xFg "Few commonly requested catalog items are auto-installed in the base system for Simplified IT Service Management.").

## Procedure

1. **Optional:** If an ITSM application is not auto-installed based on your subscription, perform the following steps.
   1. From the All menu, navigate to Admin CenterApplication ManagerAvailable for you.
   2. Search for the IT Service Management application (sn_ai_itsm_cont) or IT Service Management Advanced application (sn_itsm_adv_cont).
   3. Review the application listing for information on dependencies, licensing or subscription requirements, and release compatibility.
   4. Select Install.
   {#install-native-ai-itsm__substeps_hqj_brg_njc}
2. Apply default configurations post installation of the selected application.
   1. From the header of your ServiceNow instance, navigate to AdminAdmin Home.
   2. From the Manage your products section, select IT Service Management.  
      The Product Hub page for IT Service Management is displayed.
   3. In the Installation progress section, from the Not Installed tab, select Apply default configurations for IT Service Management.  
      Important:  
      Do not change the current scope while presets are being configured.
   4. In the Apply default configurations pop-up window, select Confirm.
3. **Optional:** Start configuring IT Service Management.
   1. In the Now you're ready to configure pop-up window, select Configure.  
      The Configure IT Service Management page is displayed.
   2. In the Get started with configuration pop-up window, review the configuration instructions and select Got it.  

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