View active collaborations

As an incident manager, you can view all the active collaborations for the incidents.

Before you begin

Role required: itil, itil_admin, or admin

Procedure

1. Open ITSM Mobile Agent app.
2. In My work tab, tap See All.
   
3. Tap on an incident.
4. Tap Collaborate.

   

   Each collaboration displays:

   • Application: Slack / Microsoft Teams
   • Collaboration title
   • Incident created date and timestamp
   • Channel name: Channel marked with “#” is a public channel. Any user can view the conversation. Channel that doesn’t contain a “#” is a private channel, this channel isn’t accessible to public users. Only the collaborators can view the chat conversation.
5. Swipe and tap View to view the conversation in the respective application.