---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Add participants to a conference call from an incident

# Add participants to a conference call from an incident {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Add participants to an active conference call from an incident to discuss the resolution of an incident.

## Before you begin

Role required: itil, itil_admin, or admin

## Procedure

1. Open the ITSM Mobile Agent app.
2. On the My work tab, tap See All.  
3. Open the incident from which the conference call originated.
4. Tap Collaborate.  
5. Tap the active conference call.  
6. Tap Add participants.  
7. Provide the following details:  
   1. Recommended participants: The list of participants associated with the incident is displayed. Select the required users, and tap Submit.
   2. Users: Select the required users, and tap Submit.
   3. Groups: Select the required group, and tap Submit.

   {#add-participants-inc-call-itsm-mobile__ol_zb1_p1x_24b}

8. In the Add participants screen, tap Submit.