Add participants to a conference call from an incident

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Add participants to an active conference call from an incident to discuss about the resolution of an incident.

    Before you begin

    Role required: itil, itil_admin, or admin

    Procedure

    1. Open ITSM Mobile Agent app.
    2. In My work tab, tap See All.
      My work.
    3. Open the incident where the conference call is originated.
    4. Tap Collaborate.
      My work.
    5. Tap on the active conference call.
      My work.
    6. Tap Add participants.
      My work.
    7. Provide the following details:
      1. Recommended participants: The list of participants associated with the incident will be displayed. Select the required users, and tap Submit.
      2. Users: Select the required users, and tap Submit.
      3. Groups: Select the required group, and tap Submit.

      Add participants

    8. In the Add participants screen, click Submit.