---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Add participants to a conference call from an incident task

# Add participants to a conference call from an incident task {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Add participants to an active conference call with the caller from an incident task to discuss the resolution of a task.

## Before you begin

Role required: itil, itil_admin, or admin

## Procedure

1. Open the ITSM Mobile Agent app.
2. On the My work tab, tap See All.  
3. Tap the incident record you want to work on.
4. Tap RelatedIncident tasks.  
5. Tap the incident task record.
6. Tap CollaborateConference callsActive.
7. Tap the conference call.
8. Tap Add participants, and provide the following details:  
   1. Recommended participants: The list of participants associated with the incident is displayed. Select the required users, and tap Submit.
   2. Users: Select the required users, and tap Submit.
   3. Groups: Select the required group, and tap Submit.

   {#add-participants-inc-task-itsm-mobile__ol_amm_fqx_24b}

9. In the Add participants screen, tap Submit.

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