Add participants to a conference call from an incident task

Add participants to an active conference call with the caller from an incident task to discuss about the resolution of a task.

Before you begin

Role required: itil, itil_admin, or admin

Procedure

1. Open ITSM Mobile Agent app.
2. In My work tab, tap See All.
   
3. Tap the incident record you want to work on.
4. Tap Related > Incident tasks.
   
5. Tap on the incident task record.
6. Tap Collaborate > Conference calls > Active.
7. Tap on the conference call.
8. Tap Add participants, and provide the following details:
   1. Recommended participants: The list of participants associated with the incident will be displayed. Select the required users, and tap Submit.
   2. Users: Select the required users, and tap Submit.
   3. Groups: Select the required group, and tap Submit.

   

9. In the Add participants screen, click Submit.