Add participants to a conference call from a major incident

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Add participants to an active conference call from a major incident record to discuss about the resolution of the major incident.

    Before you begin

    Role required: major_incident_manager, itil, itil_admin, or admin

    Procedure

    1. Open ITSM Mobile Agent app.
    2. In Major incidents tab.
    3. Tap Active collaborations.
      Active collaborations in major incident tab.
    4. Tap on the active conference call.
      Active called highlighted in Colaborate tab.
    5. Tap Add participants
      Add participants highlighted in the conference call screen.
    6. Provide the following details:
      1. Recommended participants: The list of participants associated with the incident will be displayed. Select the required users, and tap Submit.
      2. Users: Select the required users, and tap Submit.
      3. Groups: Select the required group, and tap Submit.

      Add participant

    7. In the Add participants screen, click Submit.