---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Breached incidents

# Breached incidents {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Breached incidents are incidents whose service level agreement (SLA) has passed its due date. View the breached incidents for your group and take action on them.
* **[Process a breached incident](https://www.servicenow.com/docs/XM61CzbjPSTYc02bIeTVyg)**   
  View and manage breached incidents from your mobile device.