---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Collaboration with incident tasks

# Collaboration with incident tasks {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Agents can start and manage collaboration on incident task records from the ITSM Mobile Agent app.
* **[Initiate a conference call from an incident task](https://www.servicenow.com/docs/ZyfZZeDmZK78wVa_bM_~~g)**   
  Initiate a conference call from an incident task record to discuss the resolution of an incident.
* **[Add participants to a conference call from an incident task](https://www.servicenow.com/docs/xI~Qx5IozMp04Sj~2YDHpw)**   
  Add participants to an active conference call with the caller from an incident task to discuss the resolution of a task.
* **[Join an active conference call from an incident task](https://www.servicenow.com/docs/oq9~QvEBnp6ryn3Uoic9mg)**   
  Join an active conference call from an incident task record to discuss how to resolve the incident.
* **[View participants in an incident task conference call](https://www.servicenow.com/docs/w7XjuQbdACnr_p5uZP~jew)**   
  View the active and inactive participants in an incident task conference call in the ITSM Mobile Agent app.
* **[End a conference call from an incident task](https://www.servicenow.com/docs/TPy17vMm~5Is4VqxVLEhag)**   
  End an active conference call from an incident task record in ITSM Mobile Agent. The call host or a user with the incident manager role can end the call.