---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Collaboration services for ITSM Mobile Agent

# Collaboration services for ITSM Mobile Agent {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Collaboration services provide a way to communicate and collaborate in real time. You can directly use a collaboration tool from incident, incident task, and major incident records.

Install the Collaboration services (sn_tcm_collab_hook), Notify (com.snc.notify), and Notify connector for Microsoft Teams (com.sn.ms_teams) applications in your instance to use collaboration services on ITSM Mobile Agent.

* [Collaboration with incidents](https://www.servicenow.com/docs/1o~4LCVyDZjc2LPJO4Bf2g "Agents can start and manage collaboration on incident records from the ITSM Mobile Agent app.")

  Start and manage collaboration for incident records from the ITSM Mobile Agent app.
* [Collaboration with incident tasks](https://www.servicenow.com/docs/aSe8xf5Zhts3K5ptZ7MPPw "Agents can start and manage collaboration on incident task records from the ITSM Mobile Agent app.")

  Start and manage collaboration for incident task records from the ITSM Mobile Agent app.
* [Collaboration with major incidents](https://www.servicenow.com/docs/jZPbEsjlsIb3Qs~l931O3A "Agents can start and manage collaboration on major incident records from the ITSM Mobile Agent app.")

  Start and manage collaboration for major incident records from the ITSM Mobile Agent app.
{#collaboration-itsm-mobile-agent__ul_tpt_zd1_g4b}