---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Collaboration with major incidents

# Collaboration with major incidents {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Agents can start and manage collaboration on major incident records from the ITSM Mobile Agent app.

Add deep linking support for ITSM Mobile Agent in the Mobile studio. For information about adding deep linking support, see [Add deep linking support to ITSM Mobile Agent](https://www.servicenow.com/docs/pKoNzildlQyaB8LAzG7xfA "Add deep linking support so that users can communicate through a messaging application directly from a record.").