---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure a ringtone for critical alerts

# Configure a ringtone for critical alerts {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Select a preferred ringtone for your critical notifications in the ITSM Mobile Agent application.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllSystem DefinitionScript Includes.
2. Search for and select CriticalPushPayloadBuilder from the list of scripts.  
   Verify that the selected CriticalPushPayloadBuilder script is in the ITSM Mobile Agent application scope.
3. Open the CriticalPushPayloadBuilder record and edit the script with your preferred ringtone name:  

       var CriticalPushPayloadBuilder = Class.create();
       CriticalPushPayloadBuilder.prototype = {
           initialize: function(currentGR, json, attributes) {
               this.currentGR = currentGR;
               this.json = json;
               this.attributes = attributes;
           },
           buildJSON: function() {
               if (this.attributes == null || this.attributes.isCritical == null || !(this.attributes.isCritical == "true"))
                   return this.json;
               this.json["sncGoogleKeys"] = {
                   "android": {
                       "priority": "high"
                   },
                   "priority": "high"
               };
               this.json["aps"]["sound"] = {
                   "critical": 1,
                   "name": "NotificationAlert-9-Short.caf",
                   "volume": 1
               };
               return this.json;
           },
           type: 'CriticalPushPayloadBuilder'
       };

   You can select one of the following ringtones:
   * NotificationAlert-1.caf
   * NotificationAlert-2.caf
   * NotificationAlert-3.caf
   * NotificationAlert-4.caf
   * NotificationAlert-5.caf
   * NotificationAlert-6.caf
   * NotificationAlert-7.caf
   * NotificationAlert-8.caf
   * NotificationAlert-9.caf
   * NotificationAlert-10.caf
   * NotificationAlert-11.caf
   * NotificationAlert-12.caf
   * NotificationAlert-13.caf
   * NotificationAlert-14.caf
   {#configure-a-customized-ringtone-for-critical-alerts__ul_fft_xpl_ccc}
4. Select Update.

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