---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure a critical notification

# Configure a critical notification {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Specify which push notifications are sent as critical alerts so that agents receive them even when their mobile device is in Do Not Disturb mode.

## Before you begin

Role required: admin

## About this task

By default, the following notifications are set as critical:

* Major Incident Promotion Notification
* Major Incident- ICA SLA Breached
* Major Incident- ICT SLA Warning
{#configure-critical-notification__ul_vt3_cnb_zzb}

You can set any push notification as critical so that agents receive it even when their mobile device is in Do Not Disturb mode.

## Procedure

1. Navigate to AllSystem notificationPushPush Notification and open the notification to set as critical.
2. In the selected notification record, select the What to send tab.
3. Select the info icon ![]() next to the Push message field.
4. Select Open record from the Push Notification Message pop-up message.
5. Set the isCritical attribute value to true to set the notification as critical.  
   If the isCritical attribute value is set to false, the notification isn't treated as a critical alert.

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