---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management
Release :
- brazil
ft:locale :
- en-US
ft:publication_title :
- Brazil IT Service Management
ft:clusterId :
- itsm
bundleId :
- itsm
workflow :
- Technology
---
# Configure a custom notification as a critical alert
# Configure a custom notification as a critical alert {#ariaid-title1}
Release version: Brazil
Updated September 10, 2026
 1 minute to read
Set your custom push notifications as critical alerts in ITSM Mobile Agent.
## Before you begin
The custom notification must be listed in the notification table.
Role required: admin
## Procedure
1. Navigate to AllSystem notificationPushPush Notification and open the notification to set as critical.
2. In the selected notification record, select the What to send tab.
3. Select the info icon ![]() next to the Push message field and select Open record from the Push Notification Message pop-up message.
4. Open the Push Notification Message Content table and paste `return new sn_itsm_mobile_agt.CriticalPushPayloadBuilder(current, json, attributes).buildJSON();` into the Push Message Generation field.
5. Create an isCritical attribute with the attribute type as string.
6. Set the default value of the attribute to False.
7. In the Push Notification Message table, add the isCritical attribute and set its value to true.
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