---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configuring ITSM Mobile Agent

# Configuring ITSM Mobile Agent {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Administrators can configure preferences, notifications, and application behavior in Mobile Agent for agents and managers.  
As an administrator, you can configure preferences and application behavior and create tools for agents and managers. These are some of the tasks you can perform as an administrator:

* Migrate to the latest supported version of ITSM Mobile Agent.
* Create and configure actionable notifications for ITSM Mobile Agent.
* Enable push notification categories.
{#configuring-itsm-mobile-agent__ul_xhm_45r_fzb}