Add deep linking support to ITSM Mobile Agent

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Deep linking enables instances to support direct communication to a messaging application from a particular record in the system.

    Before you begin

    Role required: itil, itil_admin, or admin

    About this task

    You need to assign the deep linking support on the Mobile Studio.

    Procedure

    1. Log in to your instance.
    2. In the Navigation filter, enter sys_properties.list.
      The entire list of properties in the System Properties [sys_properties] table appears.
    3. Open the record for glide.sg.allowed_external_deeplinks.
    4. In the form, match the following values:
      Table 1. System Properties table
      Field Value
      Name glide.sg.allowed_external_deeplinks
      Type String
      Value Slack,Teams
    5. Click Save.