---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Enable push notification categories for ITSM Mobile Agent

# Enable push notification categories for ITSM Mobile Agent {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable push notification categories so your users can turn on or turn off notifications by category.

## Before you begin

Role required: admin

## Procedure

1. Enter <kbd class="ph userinput">sys_properties.list</kbd> in the navigation filter.
2. In the system properties list, find and open the property with the name com.glide.sg.notifications.management.  
   Note:  
   If the property doesn't exist, select New and create a true\|false property with the name mentioned in the previous step. After changing this property, users must log out and then log back in for the change to take effect.
3. In the Value field, enter <kbd class="ph userinput">true</kbd>.
4. Select Update.  
   Users can turn on or turn off notifications by category. The categories shown in the notification preferences screen are defined in the Notifications \[sysevent_email_action\] table. The first image shows all the reference categories defined on this table. The second image shows the record matching the selected category.

   After you update the system property, users can turn on or turn off notifications by the defined categories.