---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# End a conference call from an incident

# End a conference call from an incident {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
End an active conference call from an incident record in ITSM Mobile Agent. The call host or a user with the incident manager role can end the call.

## Before you begin

Role required: itil, itil_admin, or admin

## Procedure

1. Open the ITSM Mobile Agent app.
2. On the My work tab, tap See All.  
3. Open the incident from which the conference call originated.
4. Tap Collaborate.  
5. Tap the active conference call.  
6. Tap the more options icon ![]().
7. Tap End call.