---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Applications used with ITSM Mobile Agent

# Applications used with ITSM Mobile Agent {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Plugins for related applications extend ITSM Mobile Agent with capabilities such as event management, on-call scheduling, major incident management, and performance analytics.  
The following plugins are commonly used with ITSM Mobile Agent:

* Event management (com.glideapp.itom.snac)
* Hardware asset management (com.sn_hamp)
* Shift Planning (com.sn_shift_planning)
* Slack spoke-store (com.sn.slack.ahv2)
* Incident communications management (com.snc.iam)
* Major incident management (com.snc.incident.mim)
* Notify (com.snc.notify)
* On-call Scheduling (com.snc.on_call_rotation)
* Performance Analytics - Major Incident Management (com.snc.pa.incident.mim)
* Performance Analytics - ITSM Dashboards (com.snc.pa.itsm_dashboards)
* Collaboration services - store (com.snc.tcm_collab_hook)
{#features-and-plugins__ul_un2_2pr_fzb}