---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Filter records in ITSM Mobile Agent

# Filter records in ITSM Mobile Agent {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Set additional filters to limit the number of records that are displayed on a screen. Filtering records in the mobile app works like filtering with a condition builder on the ServiceNow AI Platform.

## Before you begin

Role required: itil or incident_write

## Procedure

1. To refine the records on any list, tap the filter icon ![]().
2. On the Filters screen that appears, tap the arrow on a field to expand it.
3. From the options available, tap the check box or tap an option for your filter.  
   For many of the filters, you can select more than one option.
4. Tap the back icon ![]() or DONE to save your changes to a field.  
   The criteria you chose appear on the Filters screen. The number of records that match your criteria also appears at the top of the screen. Tap Clear or RESET to remove any filters and restore the default setting.
5. **Optional:** Repeat steps 1 through 4 with the Filters screen displayed to continue setting your filter criteria.
6. To create AND conditions, tap the AND icon after you set all criteria.
7. Alternatively, tap the OR icon to create OR conditions.
8. After you add all the criteria, tap DONE.  
   The incident records that match your filter criteria display on the screen.