---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Get started with AI search in upgraded instances

# Get started with AI search in upgraded instances {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable intelligent query features that help agents find answers quickly in ITSM Mobile Agent in upgraded instances.

## Before you begin

Role required: ais_admin or admin

## About this task

You can get started with AI search in upgraded instances by using the AI search
configuration in the base system.

## Procedure

1. Enable AI search.
   1. Navigate to AllAI SearchAI Search Status.
   2. Select Request AI Search.
   {#get-started-ais-upgrade-itsm-mobile-agent__substeps_lw2_x35_2wb}
2. Activate the AI Search Index Sources plugin (com.glide.ais.index_sources).
   1. Navigate to AllSystem DefinitionPlugins.
   2. Search for the AI Search Index Sources plugin (com.glide.ais.index_sources).
   3. Select Activate.
   {#get-started-ais-upgrade-itsm-mobile-agent__substeps_k41_cj5_2wb}
3. Index all search sources.
   1. Navigate to AllAI SearchAI Search IndexIndexed Sources.
   2. Select all data sources.
   3. From the Actions on selected rows drop-down list, select Index All Tables.
   {#get-started-ais-upgrade-itsm-mobile-agent__substeps_trw_jj5_2wb}
4. Publish the AI search-related search profile.
   1. Navigate to AllAI SearchSearch ExperienceSearch Profiles.
   2. Select ITSM Mobile Agent Search Profile.
   3. Select Publish.
   {#get-started-ais-upgrade-itsm-mobile-agent__substeps_qfk_qj5_2wb}
5. Select the AI search-related search application configuration for the global search record.
   1. Enter <kbd class="ph userinput">sys_sg_global_search.list</kbd> in the navigation filter.
   2. From the list of search configurations, select ITSM Mobile Agent Search.
   3. For the Search Application Configuration field, select \[AIS\] ITSM Mobile Agent Search Configuration.
   4. Select Update.

   {#get-started-ais-upgrade-itsm-mobile-agent__substeps_ozd_wj5_2wb}  
   Note:  
   To use your own search profiles and configurations instead of the AI search configuration in the base system, migrate them from Zing search to AI search. For instructions, see [Configure AI Search for mobile devices](https://www.servicenow.com/docs/access?context=advanced-text-search-config-now&version=brazil&pubname=brazil-employee-service-management&ft:locale=en-US).

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