Initiate a conference call from an incident task

Initiate a conference call from an incident task record to discuss about the resolution of an incident.

Before you begin

Role required: itil, itil_admin, or admin

Procedure

1. Open ITSM Mobile Agent app.
2. In My work tab, tap See All.
   
3. Tap the incident record you want to work on.
4. Tap Related > Incident tasks.
   
5. Tap on the incident task record.
   
6. Tap .
7. Tap Start call.
8. Provide the following details:
   1. Conference bridge: Tap Conference bridge and select Microsoft Teams
   2. Users: Select the users.
   3. Groups: Select the required group.

   

9. Tap Submit.