---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Initiate a chat with the assignment group from an incident

# Initiate a chat with the assignment group from an incident {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Initiate a chat with the assignment group members from an incident to discuss the resolution of an incident.

## Before you begin

Role required: itil, itil_admin, or admin

## Procedure

1. Open the ITSM Mobile Agent app.
2. On the My work tab, tap See All.  
3. Tap the incident record you want to work on.
4. Tap Assignment group.  
5. Do one of the following:  
   {#initiate-chat-assignment-group-itsm-mobile__table_nr4_sxw_24b__entry__2}

   | Option | Action |
   |:-|:-|
   | Initiate chat in Slack | Tap the Slack assignment group. |
   | Initiate chat in Microsoft Teams | Tap the Microsoft Teams assignment group. |
   [Table 1. Assignment group]

   {#initiate-chat-assignment-group-itsm-mobile__table_nr4_sxw_24b}

   You can also interact with a user from the assignment group. Tap the assignment group, tap a user, and then select either Slack or Microsoft Teams to initiate a conversation.  
   Note:  
   The Slack and Microsoft Teams assignment group contacts appear only if the assignment group has valid Slack and Microsoft Teams accounts.