---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Initiate chat with assignment group

# Initiate chat with assignment group from major incident {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Initiate a chat with the assignment group members from a major incident record to discuss the resolution of the issue.

## Before you begin

Role required: major_incident_manager, itil, itil_admin, or admin

## Procedure

1. Open the ITSM Mobile Agent app.
2. On the Major incidents tab, tap See All.  
3. Tap the major incident record you want to work on.
4. Tap Assignment group.  
5. Do one of the following:  
   {#initiate-chat-assignment-grp-major-inc-itsm-mobile__table_ulj_ztx_24b__entry__2}

   | Option | Action |
   |:-|:-|
   | Initiate chat in Slack | Tap the Slack assignment group. |
   | Initiate chat in Microsoft Teams | Tap the Microsoft Teams assignment group. |
   [Table 1. Assignment group]

   {#initiate-chat-assignment-grp-major-inc-itsm-mobile__table_ulj_ztx_24b}

   Note:  
   The Slack and Microsoft Teams assignment group contacts appear only if the assignment group has valid Slack and Microsoft Teams accounts.

   You can also interact with a user from the assignment group. Tap the assignment group, tap a user, and then select either Slack or Microsoft Teams to initiate a conversation.