---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Initiate a conference call with the caller from an incident

# Initiate a conference call with the caller from an incident {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Initiate a conference call from an incident to discuss the resolution of an incident.

## Before you begin

Role required: itil, itil_admin, or admin

## Procedure

1. Open the ITSM Mobile Agent app.
2. On the My work tab, tap See All.  
3. Tap the incident record you want to work on.  
4. Tap the more options icon ![]().
5. Tap Start call.
6. Provide the following details:  
   1. Conference bridge: Tap Conference bridge and select Microsoft Teams.
   2. Users: Select the users.
   3. Groups: Select the required group.

   {#initiate-conf-call-inc-itsm-mobile__ol_emd_4zw_24b}

7. Tap Submit.