Initiate a conference call with the caller from an incident

Initiate a conference call from an incident to discuss about the resolution of an incident.

Before you begin

Role required: itil, itil_admin, or admin

Procedure

1. Open ITSM Mobile Agent app.
2. In My work tab, tap See All.
   
3. Tap the incident record you want to work on.
   
4. Tap .
5. Tap Start call button.
6. Provide the following details:
   1. Conference bridge: Tap Conference bridge and select Microsoft Teams.
   2. Users: Select the users.
   3. Groups: Select the required group.

   

7. Tap Submit.