---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Log in to ITSM Mobile Agent

# Log in to ITSM Mobile Agent {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Access ITSM Mobile Agent on your mobile device to manage incidents and to view and update on-call schedules.

## Before you begin

Ensure that ITSM Mobile Agent is installed from ServiceNow Store onto your instance. For more information, see [Install ITSM Mobile Agent](https://www.servicenow.com/docs/gXF0vTSnKNI10ONDKhN6rg "Install the ITSM Mobile Agent application (sn_itsm_mobile_agt) if you have the admin role. The application installs related plugins if they are not already installed.").

The ServiceNow Agent app must be installed on your mobile device from the Apple App Store or Google Play Store. For more information about this app, see [Mobile Agent](https://www.servicenow.com/docs/access?context=mobile-experience&version=brazil&pubname=brazil-mobile&ft:locale=en-US).

Role required: none

## Procedure

1. Tap the mobile app icon on your device, and then tap the plus button to log in to an instance.
2. In the instance address field, enter the instance address in one of two ways.  
   {#install-itsm-mobile-app__table_m3k_jk4_gmb__entry__2}

   | Option | Description |
   |-|-|
   | Manual input | Enter the instance address in the instance address field. Note: You don't need to include <kbd class="ph userinput">service-now.com</kbd> at the end of the instance name. |
   | Scan QR code | Tap the QR icon (Scan a QR code), and then scan the QR code given by your administrator. |
   [ ]

   {#install-itsm-mobile-app__table_m3k_jk4_gmb}
3. **Optional:** Enter a nickname for this instance.  
   If you have multiple instances added to the device, nicknames can help you quickly locate a ServiceNow AI Platform instance.
4. Tap Save and Login.  
   The ITSM Mobile Agent landing screen opens. You can search for incidents, change tasks, and other records using the search bar at the top of the landing screen.
{#install-itsm-mobile-app__steps_dsg_gck_yfb}