---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# ITSM Mobile email notification redirection from the web

# ITSM Mobile email notification redirection from the web {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Email notification redirection opens task records from email notifications in the ITSM Mobile application instead of the mobile web browser.

When you select the record link in an email notification on your mobile device, the link opens in the mobile web browser. A pop-up banner prompts you to view the record in the ITSM Mobile application.

To enable this feature, set the Enable universal links (glide.sg.universal_links.enabled) system property to <kbd class="ph userinput">true</kbd>.

The feature uses mobile universal links. For details about how universal links work, see [Universal linking for mobile](https://www.servicenow.com/docs/access?context=universal-links-mobile&version=brazil&pubname=brazil-mobile&ft:locale=en-US).  
The email notification redirection applies to the following types of records:

* Incident
* Incident task
* Catalog task
* Change request
* Change task
{#itsm-ma-email-notification-redirection__ul_etk_ydq_ydc}