---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Join an active conference call from a major incident

# Join an active conference call from a major incident {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Join an active conference call from a major incident record to discuss how to resolve the issue.

## Before you begin

Role required: major_incident_manager, itil, itil_admin, or admin

## Procedure

1. Open the ITSM Mobile Agent app.
2. Tap the Major incidents tab.
3. Tap Active collaborations.  
4. Tap Join call.