Join an active conference call from a major incident

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • You can join an active conference call from a major incident record to discuss about the resolution of the issue.

    Before you begin

    Role required: major_incident_manager, itil, itil_admin, or admin

    Procedure

    1. Open ITSM Mobile Agent app.
    2. In Major incidents tab.
    3. Tap Active collaborations.
      Active collaborations in major incident tab.
    4. Tap Join call.
      Join Active conf call from major incident