---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Join an active conference call from an incident task

# Join an active conference call from an incident task {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Join an active conference call from an incident task record to discuss how to resolve the incident.

## Before you begin

Role required: itil, itil_admin, or admin

## Procedure

1. Open the ITSM Mobile Agent app.
2. On the My work tab, tap See All.  
3. Tap the incident record you want to work on.
4. Tap RelatedIncident tasks.  
5. Tap the incident task record.
6. Tap CollaborateConference callsActive.
7. Tap the conference call.
8. Tap Join call.  

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