---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Major incident dashboard

# Major incident dashboard {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Review key major incident metrics at a glance on your mobile device, including the count of major incidents and the mean times to identify and resolve them.

The dashboard in the Major incidents application provides the count of major incidents. It shows the mean time to identify an incident as a major incident, and the mean time to resolve.

Tap any area to open a detailed graphical representation of the associated information. You can also scroll left or right on the screen to view information for a different day or week.  
Note:  
* The data visualization changes for Major incident dashboard are available in the base system for both new and upgrade customers. You can also view mobile analytics in Platform analytics workspace to configure or create new data visualizations. For more information, see [Create a mobile analytics preview](https://www.servicenow.com/docs/access?context=sg-mobile-dashboard-preview&version=brazil&pubname=brazil-mobile&ft:locale=en-US).
* For upgrade customers who have already customized the analytics sections, the data visualization changes aren't available by default. You can enable the new analytics section records from the Mobile Agent section of the Mobile App Builder to view the changes.
{#mim-dashboard-mobile__ul_w4x_gtt_bdc}