---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Managing major incidents using the Major Incident applet

# Managing major incidents using the Major Incident applet {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
As a major incident manager, you can review active or proposed major incidents and act on them.

As a major incident manager, you can also view ongoing conference calls for current major incidents and start, join, or end them.

The Major Incident application contains the applets and folders described in the following table.
{#mim-mobile__table_g4z_zgx_vjb__entry__2}

| Applet or folder | Description |
|-|-|
| Active major incidents | View, filter, and act on active major incidents. |
| Major incident candidates | Review the incidents that are proposed as major incidents and add comments. |
| Resolved major incidents | View resolved major incidents and add comments. |
| Major incident dashboard | Gain insights into the major incidents that your group works on, such as the number of major incidents, mean time to identify, and mean time to resolve. |
| Performance metrics | View a non-interactive graph of major incidents opened per week. |
[Table 1. Major incident management applets]

{#mim-mobile__table_g4z_zgx_vjb}