---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Managing teams and incidents using the My Team applet

# Managing teams and incidents using the My Team applet {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The My Team applet gives group managers access to and insights into the work of the groups they manage.  
With the My Team applet, as a group manager, you can:

* Access unassigned incidents from your group and quickly triage work
* Act on time-off requests submitted by your team
* Review any on-call conflicts or gaps in a schedule and plan for appropriate coverage
* Access dashboards to gain insights, such as mean time to resolve (MTTR) and customer satisfaction (CSAT), for your groups
{#my-team-application__ul_fky_5lv_zjb}