---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Managing incidents and tasks using the My Work applet

# Managing incidents and tasks using the My Work applet {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the My Work applet in the ITSM Mobile Agent app to access and update your incidents, change tasks, and catalog tasks from your mobile device.  
As an agent, you can:

* Access incidents, change tasks, and catalog tasks.
* Take quick actions and provide timely updates.
* Add work notes or comments, update incident details, and assign incidents to other agents.
* Access change requests and request approvals.
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From the main screen of the ITSM Mobile Agent app, you can directly [create an incident](https://www.servicenow.com/docs/X3tlnJuvapRQb_Z5HGeozg "Create an incident directly from your ITSM Mobile Agent app landing page with a single tap.").