---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Process overdue changes

# Process overdue changes {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Cancel or add comments to the overdue change requests assigned to your team from your mobile device.

## Before you begin

Role required: admin

## Procedure

1. On the My team dashboard, tap the Overdue changes applet.
2. To reduce the number of records on the screen, see [Filter records in ITSM Mobile Agent](https://www.servicenow.com/docs/69odL0E0nBs6qcsi2n28jA "Set additional filters to limit the number of records that are displayed on a screen. Filtering records in the mobile app works like filtering with a condition builder on the ServiceNow AI Platform.") to search for records that match specific search criteria.
3. On the Overdue changes screen with the list of change requests, swipe left on a change request to open the menu.
4. On the menu, choose one of the actions to process the change request.  
   {#overdue-change-mobile__table_kns_w4b_hmb__entry__2}

   | Action | Description |
   |:-|:-|
   | Add comments | Add work notes about the change in this field and tap ![send icon](). |
   | Cancel change | Use this action to cancel the change. Provide a reason in the Reason field and tap ![send icon]() to submit. |
   [Table 1. Overdue changes option]

   {#overdue-change-mobile__table_kns_w4b_hmb}
5. On the Overdue changes screen, tap a record in the list to open it and view more details.
6. On the Change request screen, choose one of the actions in the table as appropriate.  
   {#overdue-change-mobile__table_hxb_dpb_hmb__entry__2}

   | Option | Description |
   |:-|:-|
   | DETAILS tab | Choose one to continue. * View the fields for details about the change request. The fields with an arrow have additional information. * Add any additional comments using the Add comments button. * Use this action to cancel the change. Provide a reason in the Reason field and tap ![send icon]() to submit. {#overdue-change-mobile__ul_k4c_t2v_5jb} |
   | PLANNING tab | View all the planning details such as the implementation plan, risk and impact analysis, and backout plan for the change. |
   | Calls | View the list of all the calls related to the change request. Tap any of the calls to Add participants or to Join call. |
   [Table 2. Change request options]

   {#overdue-change-mobile__table_hxb_dpb_hmb}
{#overdue-change-mobile__steps_s2q_dvy_flb}