---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Performance metrics in ITSM Mobile Agent

# Performance metrics in ITSM Mobile Agent {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Access your team's performance data directly from your mobile device with the ITSM Mobile Agent app.

As a group manager, use the My team dashboard to monitor the groups you manage. Track metrics including mean time to resolution (MTTR), customer satisfaction (CSAT), and breached service level agreements (SLAs).

You can also view a graphical representation of the incidents raised in a week.  
Figure 1. My team dashboard  
Note:  
* The data visualizations for performance metrics are available in the base system for both new customers and customers who upgrade. You can also view mobile analytics in the Platform Analytics workspace to configure or create data visualizations. For more information, see [Create a mobile analytics preview](https://www.servicenow.com/docs/access?context=sg-mobile-dashboard-preview&version=brazil&pubname=brazil-mobile&ft:locale=en-US).
* If you upgrade and have already customized the analytics sections, the updated data visualizations aren't available by default. To view them, enable the analytics section records in the Mobile Agent section of the Mobile App Builder.
{#perf-metrics-mob__ul_w4x_gtt_bdc}