Performance metrics

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Access the performance data of your team directly from your mobile with the ITSM Mobile Agent app.

    As a group manager, with the My team dashboard, gain insights into the work of the groups you are managing by accessing metrics like MTTR (Mean Time To Resolution), CSAT, breached SLAs and so on.

    Also view the graphical representation of the incidents raised in a week.

    performance metrics mobile
    Note:
    • The data visualization changes for Performance metrics are available in the base system for both the new or upgrade customers. You can also view mobile analytics in Platform analytics workspace to configure or create new data visualization. For more information, see Create a mobile analytics preview.
    • For the upgrade customers who have already customized the analytics sections, the data visualizations changes are not available by default. You can enable the new analytics section records from the Mobile Agent section of the Mobile App Builder to view the visualized changes.