---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Switch back to Zing search in ITSM Mobile Agent

# Switch back to Zing search in ITSM Mobile Agent {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
If AI search is already enabled in ITSM Mobile Agent, enable the Zing search configuration to use your own search profiles and configurations. This setting enables Zing search in ITSM Mobile Agent and all workspaces.

## Before you begin

Role required: admin

For information about Zing search in mobile, see [Global search for
mobile](https://www.servicenow.com/docs/access?context=mobile-search-config&version=brazil&pubname=brazil-mobile&ft:locale=en-US).

## Procedure

1. Enter <kbd class="ph userinput">sys_properties.list</kbd> in the navigation filter.
2. Select New.
3. On the System property form, enter the following values:  
   * Name: glide.ais.global_search.use_zing
   * Value: <kbd class="ph userinput">true</kbd>
   {#switch-zing-itsm-mobile-agent__ul_jbl_2l5_2wb}
4. Select Submit.