View active collaborations

As a major incident manager, you can view all the active collaborations for the major incidents.

Before you begin

Role required: major_incident_manager, itil, itil_admin, or admin

Procedure

1. Open ITSM Mobile Agent app.
2. Tap Major incidents tab.
3. Tap Active collaborations.
   
4. Do one of the following:

   Table 1. View active collaborations

   Option	Action
   Calls	View the active calls collaboration.
   Chats	Tap Chats to view the active chat collaborations.

   

5. Swipe and tap View to view the conversation in the respective application.

   

   Each collaboration displays:

   • Application: Slack / Microsoft Teams
   • Collaboration title
   • Incident created date and timestamp
   • Channel name: Channel marked with “#” is a public channel. Any user can view the conversation. Channel that doesn’t contain a “#” is a private channel, this channel isn’t accessible to public users. Only the collaborators can view the chat conversation.