---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# View participants in an incident task conference call

# View participants in an incident task conference call {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
View the active and inactive participants in an incident task conference call in the ITSM Mobile Agent app.

## Before you begin

Role required: itil, itil_admin, or admin

## Procedure

1. Open the ITSM Mobile Agent app.
2. On the My work tab, tap See All.  
3. Tap the incident record.
4. Tap RelatedIncident tasks.  
5. Tap the incident task record.
6. Tap CollaborateConference callsActive.
7. Tap the conference call.
8. Do one of the following:  
   {#view-participants-inc-task-call-itsm-mobile__table_t4y_prx_24b__entry__2}

   | Option | Action |
   |-|-|
   | Active | Tap Active to view the active participants. |
   | Inactive | Tap Inactive to view the inactive participants. |
   [Table 1. View participant status]

   {#view-participants-inc-task-call-itsm-mobile__table_t4y_prx_24b}

*[\>]: and then