View upcoming shifts with On-Call Scheduling

Use the My work feature in the ITSM Mobile Agent app to view your upcoming shifts and request time off.

Before you begin

Role required: itil, sn_incident_write

About this task

Use the On-Call Scheduling applet to view your upcoming shifts and request time off. You can also view the members of your available on-call group.

Procedure

1. Open the ITSM Mobile Agent app.
2. On the On-call Schedule tab, tap Upcoming shifts.

   All upcoming shifts for the current month are displayed. The shifts are grouped based on the type of events. One-day events are displayed at the top, followed by multi-day events and short-duration events that are sorted based on the time that the event was created.

   
3. Tap a shift card to view the following shift details:
   • Name
   • Group
   • Roster
   • Start time
   • End time
   • Duration
   • Type
4. Swipe the shift card to the left and tap Request time-off.
5. On the Request time-off form, enter the following details and tap Submit to complete the time-off request:
   • Group
   • Start date
   • End date
   • Proposed coverage
   • Notes