View upcoming shifts with On-Call Scheduling

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Use the My work feature in the ITSM Mobile Agent app to view your upcoming shifts and request time off.

    Before you begin

    Role required: itil, sn_incident_write

    About this task

    Use the On-Call Scheduling applet to view your upcoming shifts and request time off. You can also view the members of your available on-call group.

    Procedure

    1. Open the ITSM Mobile Agent app.
    2. On the On-call Schedule tab, tap Upcoming shifts.

      All upcoming shifts for the current month are displayed. The shifts are grouped based on the type of events. One-day events are displayed at the top, followed by multi-day events and short-duration events that are sorted based on the time that the event was created.

      Upcoming shifts.
    3. Tap a shift card to view the following shift details:
      • Name
      • Group
      • Roster
      • Start time
      • End time
      • Duration
      • Type
    4. Swipe the shift card to the left and tap Request time-off.
    5. On the Request time-off form, enter the following details and tap Submit to complete the time-off request:
      • Group
      • Start date
      • End date
      • Proposed coverage
      • Notes