Activate Performance Analytics jobs for ITSM Success Dashboard indicators

Activate the Performance Analytics (PA) jobs to collect daily and historical data for the ITSM Success Dashboard indicators.

Before you begin

Role required: admin

Procedure

1. Navigate to All > Performance Analytics > Data Collector > Jobs.
2. To run the daily jobs:
   1. Filter the list of jobs to select the following:
      • [SD ITSM] Daily Data Collection
      • [PA SLA] Daily Data Collection
      • [PA Requested Item] Daily Data Collection
      • [PA Incident] Daily Data Collection
      • [PA ITSM Dashboard] Daily Data Collection
   2. Activate the scheduled jobs by selecting the Active check box corresponding to the job.
3. To run the scheduled jobs for historical data collection:
   1. Filter the list of jobs to select the following:
      • [SD ITSM] Historic Data Collection
      • [PA Requested Item] Historic Data Collection
      • [PA Incident] Historic Data Collection
      • [PA ITSM Dashboard] Historic Data Collection
   2. Select Execute Now to see the past 60 days data in the dashboard.