Benchmarks admin console

The ServiceNow® Benchmarks application gives you instant visibility into your key performance indicators (KPIs) and trends, as well as comparative insight relative to industry averages of your peers and to the industry top performers.

• User Roles: You can assign different roles based on specific access requirements.
• Opt in to Benchmarks: You can opt in to Benchmarks by accepting the opt-in agreement. Once you opt in, you have visibility into your service management key performance indicators and trends. It also provides a comparative insight relative to the industry averages of your peers.

For more information, see Getting started with the ITSM Success Dashboard admin console.