---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Set the refresh interval for Success Dashboard indicators

# Set the refresh interval for Success Dashboard indicators {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Set the refresh interval for calculating incidents deflected when users read knowledge articles recommended by Virtual Agent.

## Before you begin

Role required: sn_sd.success_dashboard_admin

## Procedure

1. Navigate to AllSuccess DashboardGetting Started.
2. Select Review and Configure in the Configure Knowledge deflection card.
3. Select the Settings tab.
4. Select a deflection pattern under Knowledge deflection.
5. Select Edit.
6. Update the value in the Window field.  
   This is the refresh interval for the report to be executed.
7. Open the context menu for the header and select Save.
* **[Configure the knowledge base for ITSM Success Dashboard indicators](https://www.servicenow.com/docs/FY~kkNcknXLB4NS9hbnEnw)**   
  Include only the relevant knowledge bases related to IT while determining the Self-solved using Knowledge KPI in ITSM Success Dashboard indicators.

*[\>]: and then