Create a cost savings indicator for ITSM Success Dashboard

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Create a cost savings indicator in ITSM Success Dashboard to determine and display the time saved for the contributing indicators when agents work on an incident.

    Before you begin

    Role required: sn_sd.success_dashboard_admin

    Procedure

    1. Navigate to All > Success Dashboard > Getting Started.
    2. In the Customize Cost Savings card, select For ITSM.
    3. On the form, fill in the fields.
      Table 1. Cost savings
      Field Description
      Select the contributing indicator

      Option to select a performance metric from the drop-down menu to add or modify time-saving measures.

      Select Nextto go to Time savings section.

      Select Cancel & Exit to cancel the setup.
      Time savings Option to select the persona group.

      Select Add.
      Time savings action
      • Persona group – Select a persona group from the drop-down menu.
      • Contributing indicator registry – This field is populated based on the selected indicator.
      • Time saved – Define the time saved.
      Select Mark Complete.
      Review updates Verify that the values provided are accurate. Select Mark Complete.