---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Maximizing the benefits

# Maximizing the benefits of using the ITSM Success Dashboard indicators {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the ITSM Success Dashboard indicators to measure the performance of your ITSM implementation using the key performance indicators (KPIs) defined.
* **[Monitoring the KPIs of your ITSM implementation](https://www.servicenow.com/docs/iz91gXURsZXeKcdmSHGP1g)**   
  Monitor ITSM Success Dashboard indicators to measure the performance of your ITSM implementation against KPIs.
* **[Share the Success Dashboard indicators](https://www.servicenow.com/docs/P6JccjW5LdoCOPptrqIt5g)**   
  Share the Success Dashboard indicators with your ITSM or HR leadership teams so they can measure implementation performance.
* **[Benchmarks for Success Dashboard indicators](https://www.servicenow.com/docs/dxKFNo6fb8WivWjD7OvpHQ)**   
  View the global benchmark score for Success Dashboard KPIs and trends to compare them with other Success Dashboard customers.
* **[Estimated cost savings for Success Dashboard indicators](https://www.servicenow.com/docs/xaCPhkBOl64KCU5F67yDTw)**   
  Use Estimated Cost Savings to measure the total amount agents save through Virtual Agent, Knowledge, and Service Catalog.
* **[View metrics for selected period in ITSM Success Dashboard indicators](https://www.servicenow.com/docs/ls1k3ASKxGgHziPvAHX8rQ)**   
  View the Key Performance Indicators (KPIs) metrics on the ITSM Success Dashboard for a selected period to analyze the performance.
* **[Create a target for the KPI in the Success Dashboard](https://www.servicenow.com/docs/NOcTW75g0UeuzlPYpCJKzA)**   
  Create a target for a KPI to be on par with the benchmark score or the organizational targets.