---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Set fulfillment automation level of catalog item for the Success Dashboard indicators

# Set fulfillment automation level of catalog item for the Success Dashboard indicators {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Set the fulfillment automation level of catalog items from manual to fully automated to reduce manual effort and accelerate the turnaround time.

## Before you begin

Role required: admin or catalog_admin

The Fulfillment automation level field does not change based on how ServiceNow processes or routes the catalog item. The value you select is used by the ITSM Success Dashboard to categorize the item in the Catalog item fulfillment automation level distribution indicator.

## Procedure

1. Navigate to AllSuccess DashboardGetting Started.
2. Select the Success Dashboard tab.
3. In the Catalog item fulfillment level card, select Configure.
4. In the Catalog Item form, set the Fulfillment automation level field.  
   The available options are:
   * Unspecified: Catalog item is not specified.
   * Manual: Catalog item is set to manual.
   * Semi-automated: Catalog item is semi-automated.
   * Fully automated: Catalog item is completely automated.
   {#set-fulfillment-automation-level-sdb__ul_ngg_sst_x3c}
5. Select Update.  
   For any catalog item, if the Fulfillment automation level field is set to Fully automated, then on the Success Dashboard, in the Catalog item fulfillment level card, the % Fully automated catalog items value increments.
6. **Optional:** To view the fulfillment automation level distribution for all catalog items:  
   1. Navigate to AllSuccess DashboardGetting StartedCatalog item fulfillment level card, select Configure.
   2. In the Catalog Item fulfillment level page, you can view the Fulfillment automation level distribution as a pie chart.
   {#set-fulfillment-automation-level-sdb__ol_ysy_h5m_njc}

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