Success Dashboard indicators user roles and responsibilities

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Leaders and process owners of both ITSM and HR can configure and use the Success Dashboard indicators to measure the success of the implementation.

    The Success Dashboard indicators roles and the tasks are uniform across Service groups; ITSM or HR. The following are the user roles and responsibilities:
    User role and responsibilities Required role
    As a dashboard admin, you can:
    • Configure the dashboard settings
    • Manage KPIs by adding or removing a contributing indicator.
    • Share the dashboard
    		 sn_sd.success_dashboard_admin
    As an IT leader or process owner, you can
    • View the dashboard and KPIs
    • View the breakdowns at a high level
    • Share the dashboard
    		 sn_sd.success_dashboard_read
    As a process owner, you can
    • View the dashboard and KPIs
    • View the breakdowns at record-level
    • Share the dashboard
    		 sn_sd.success_dashboard_details_read