---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Prebuilt topics

# (Legacy) ITSM Virtual Agent Lite prebuilt topics {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
ITSM Virtual Agent Lite includes several prebuilt, read-only topic conversations you can use to set up a virtual agent for your end users.
Important:  
Starting with the Brazil release, ITSM Virtual Agent Lite is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

## ITSM Virtual Agent Lite topics {#itsm-virtual-agent-lite-topics__section_cdd_qrl_f3b}

Check Ticket Status
:   Users can check the status of active IT tickets (incidents or requests). When a user asks about a ticket status, the virtual agent responds with a list of all active tickets for that user. Each ticket includes a link to
    the incident or request, the item, the status (Stage), and when it was updated.

Report an Issue
:   Users can create incidents using a [Record Producer](https://www.servicenow.com/docs/access?context=c_RecordProducer&version=brazil&pubname=brazil-servicenow-platform&ft:locale=en-US).