---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# ITSM Virtual Agent Lite pre-built topics

# ITSM Virtual Agent Lite pre-built topics {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

ITSM Virtual Agent Lite includes several pre-built, read-only topic
conversations you can use to set up a virtual agent for your end users.

## ITSM Virtual Agent Lite topics {#itsm-virtual-agent-lite-topics__section_cdd_qrl_f3b}

Check Ticket Status
:   Users can check the status of active IT tickets (incidents or requests). When a user
    asks about a ticket status, the virtual agent responds with a list of all active tickets
    for that user. Each ticket includes a link to the incident or request, the item, the
    status (Stage), and when it was updated.

Report an Issue
:   Users can create incidents using a [Record Producer](https://www.servicenow.com/docs/access?context=c_RecordProducer&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).